Should you need to cancel an entire tour package, the following fees apply:

• Over 30 days before tour departure: 70% of total package price refunded
• Within 30 days of tour departure: No refund provided
• Failure to appear (no-shows): No refund issued

A non-refundable 30% deposit is required at booking.

Allow 14 business days for processing any eligible refunds.

Airline tickets and visa fees are separately non-refundable per carrier policies. Individual supplier cancellations follow their specific terms.

Pekokoko reserves the right to cancel trips or modify services when:

• Minimum group size requirements (stated clearly pre-booking) are not met
• Force majeure events (natural disasters, security threats, transport failures) make travel impossible

Customers receive prompt notification and choice of full payment refund or comparable alternative travel option. No additional compensation applies for force majeure cancellations.

Submit all cancellation/change requests via Pekokoko Customer Service using booking confirmation contact details. Deadlines and charges calculated from receipt timestamp. We appreciate your understanding. Contact us with any questions about cancellations or modifications.